Sub Station II

Reviews about Sub Station II

• Heather Edge

  Dec, 28 2017
  ★ ★ ☆ ☆ ☆
  I want to start out by saying that I've been a huge fan of Sub Station for 25 years and I've eaten at most locations over the years. In the past this location has been good. My visit there on Feb 2nd was not pleasant though. I came in with my sister and brother for a late lunch; we approached the register and a lady with light pink hair greeted us. I started telling her my order when a male coworker came to the front talking on the phone and asked what she wanted to order from a Chinese restaurant. She cut me off and started telling telling him her order for Chinese food. He said he couldn't remember all that and she needed to give them the order directly. She pointed at us indicating that she was with a customer and couldn't talk on the phone and then repeated her entire order again. We were just standing there watching this in shock that they were ignoring customers to place their own food order. She finally finished talking about Chinese food and returned to taking our order. After we placed our order she walked away and no one came up to make our sandwiches. After a few minutes the gentleman who was talking on then phone earlier walked up and put some buns in the toaster. None of us had asked for our bread to be toasted, and I've never had my bread toasted at a Sub Station II. He made our sandwiches and we went to sit down and eat. I had ordered my sandwich with no cheese and he had put cheese on it anyway, and the toasted bread ruined the texture. I'm not surprised that our order was made wrong because both employees were so distracted by ordering food for themselves that they clearly weren't paying attention to the customers. I own a sandwich shop on the west coast and if my employees ever acted this way I would fire them. Overall it was a bad experience in regards to customer service and food. I hope the owner will address this issue with the employees and prevent future customers from being treated this way.

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